Sentiment Adds Daily And Weekly Reporting Of Customer Feedback.

Sentiment adds daily and weekly reports for clients using it to gather and understand customer feedback. Businesses with larger customer numbers can use it to measure their customer satisfaction.

Waterloo, Belgium - March 3, 2020 /PressCable/ —

Sentiment, the simple customer feedback system from Asterion Systems is now producing weekly and daily reports for clients who need it.

This is an expansion from the original monthly report and is designed for businesses which receive a lot of customers.

Sentiment is the service from Asterion Systems which makes it easy for businesses of all sizes to gather and understand their customer opinion. Using tablets or phones they can capture the feelings of the majority of their customers in a way not possible with traditional surveys.

The aim of Sentiment is to not only collect information but to make it understandable and actionable. The regular reporting is key to this mission.

Rather than provide ongoing real-time feedback clients of Sentiment receive regular reports which show them how their customers feel. The detail in each report is supplemented by the headline Customer Sentiment Rating which gives an at-a-glance indication of what the customers think of their visit. If this is high the business doesn’t need to worry but if it’s low or dropping it is an indication to dig deeper and fix any issues before they become serious problems.

According to Brian O’Connell, the founder of Asterion Systems this simplicity and focus is important. “When I designed Sentiment it was to reduce stress on owners whose only feedback typically comes from complaints,” he said. “Real-time reporting ended up increasing the stress as owners kept checking it. But a periodic report allows them to put the issue to the side and concentrate on their business, knowing they will have the ability to consider any issues in a timely but calm way.”

Sentiment originally began with monthly reports, seeing this as a timeframe that allowed for enough customer feedback to be meaningful and at the same time allow comparison with previous months or years. But a month turned out to be too long for some businesses.

“For businesses who get less than 500 customers per day a month is the ideal reporting frequency,” according to Brian. “But we are seeing more clients who understand and like the idea behind periodic reporting but get more customers than that. This is why we are now introducing weekly and daily report for this who need them.”

Businesses with between 500 and 1,000 customers a day find weekly reports provide the best balance while those with more than 1,000 customers a day see the daily reports as useful.

Businesses interested in Sentiment can sign up online. From today all new businesses will be presented with the option of monthly, weekly or daily reports. Existing clients are being changed as needed.

Sentiment provides a 30 day free trial.

Contact Info:
Name: Brian O'Connell
Email: Send Email
Organization: Asterion Systems
Address: 42 Avenue Wellington, Waterloo, Wallonie 1410, Belgium
Website: https://asterion.ltd/sentiment

Source: PressCable

Release ID: 88948446